- Call us to arrange for any returns at 800-777-3779 or you may email customer service at parts[at]generalmotorspartsonline.com.
- A copy of the invoice will need to be included with the return.
- There is a 35% restocking fee charged against all returned parts.
- Parts must be resaleable and in the original packaging.
- We cannot take back used parts.
- We cannot take back installed or tried parts.
- Electrical parts are not returnable.
- We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
- Return request need to be within 14 days of receipt.
- All returns are sent to Norfolk, VA warehouse. We are not responsible for returns sent back to wrong warehouse.
- All cores must be returned to Norfolk, VA warehouse. Red and white core sticker must be attached to the part and returned in original packaging.
- Customer is responsible for return shipping of cores.
- All returns must include all original packaging inside a new box.
- An order or a portion of an order may be cancelled up until the time the status is changed to "processing".
- If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.